Return & Refund Policy
We offer free exchanges and returns within 30 days from the delivered date for eligible items.
Eligibility by item:
The Binder: It might take a few days to know if The Binder is working for you. If you don't love it, return it for any reason within 30 days of delivered date. We'll cover shipping costs.
All other products: Unused items are eligible for return or exchange. If you don't love it, return it for any reason within 30 days of delivered date. We'll cover shipping costs. Unfortunately, used items are not eligible for returns or exchanges; this applies to the Fluid Serum and The Stone (forthcoming).
Refunds are processed within 2-3 business days of receiving the returned item. You will receive the funds back to the original payment method used.
Need fit support?
The best place to get help is from our team and community on Discord! They're friendly and supportive. If you want more one-on-more help, drop a Q in The Binder channel on Discord, text us 917.810.2406, or email firstname.lastname@example.org.